Channel · EN: https://t.me/model_gate_channel
Channel · RU: https://t.me/model_gate_ru
Channel · CN: https://t.me/model_gate_cn
Telegram support: https://t.me/ModelGate_support
Last updated: 3 August 2026
Contact Model Gate
Model Gate is operated by Salvatore Marrese, entrepreneur individuel (EI), trading as MODALIAM.
| Registered address | 8 Résidence de la Frappière, 86000 Poitiers, France |
|---|---|
| General enquiries | info@model-gate.com |
| Customer support | support@model-gate.com |
| Legal correspondence | legal@model-gate.com |
| Privacy and GDPR | privacy@model-gate.com |
| Refunds | refunds@model-gate.com |
| Abuse and security | abuse@model-gate.com |
| Telegram | @model_gate_support |
Tel: +34663429945
Support Hours
Standard support hours are 10:00–18:00 Central European Time, Monday to Friday, excluding public holidays observed by the operator.
Model Gate aims to provide an initial response within three business hours during standard support hours. This is a service target and not a guaranteed service-level agreement.
Standard customer support is provided in English.
Payment Delays
Account balance is normally credited automatically after the payment provider confirms a successful payment. This usually occurs within ten minutes.
If a confirmed payment has not appeared after ten minutes, contact support@model-gate.com and include the account email, payment date, amount, currency and payment reference. Do not send full card details, passwords, one-time codes or private API keys.
Formal Notices
Legal notices should be sent to legal@model-gate.com. Privacy requests should be sent to privacy@model-gate.com.